Support Services

Service request
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Do you have technical or material needs where Maillefer specialists can provide you with quick expertise and rapid support?

Help Request

Do you need immediate help or assistance?

Get your request handled by a competent specialist   

  • A knowledgeable person to respond and begin processing your request. 
  • The assurance that a specialist will call back at a scheduled time. 
What you get
  • A quick recommendation on how to solve your problem 
  • An identification number for follow-up 
  • An analysis and a proposal on how to proceed.
Service instructions are provided. Service Support Desk, including remote connection or an on-site Technical Visit, is agreed upon separately. 

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Technical Visits

Do you need problem solving on-site?

You can request a Maillefer specialist to visit on site for trouble shooting and problem solving

  • Have a specialist by your site 
  • Shorten the time taken to solve your trouble and problems. 
What you get
  • Early problem recognition for fast fault elimination 
  • Use of an expert for shorter testing time
  • Faster service to get your line up and running. 
Support is given with an on-site visit. Priority is given to customers with a Service Level Agreement.

Service Support Desk

Do you want a Maillefer specialist to rapidly back you up with your problems?

You can request a Maillefer specialist to provide service remotely for trouble shooting and problem solving 

  • Saves your money and time through an easy contact channel
  • Solves your problems fast and accurately with our global competence base
  • Saves traveling time and cost by providing faster and cheaper service than sending an engineer to the site. 
What you get

We support you in production availability rapidly and efficiently 

  • Fast fault elimination with early problem recognition
  • Shorter testing time by using an expert 
  • Less production downtime with faster service. 
Service Support Desk helps by e-mail, phone or remote connection. Priority is given to customers with a Service Level Agreement.
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Your lifeline to Maillefer Services

As with any company who needs to reach out to its customers over long distances, Maillefer has a secure and fast way of bringing you remote assistance. It is likened to having your own virtual technical support team on hand. Solve problems quickly with a substantial gain of time and efficiency. 
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